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Project: SHDH On-Demand Location: Riyadh, Saudi Arabia

About the Role
SHDH On-Demand is a fast-growing on-demand delivery service. We are looking for a results-driven Supply Manager whose core mission is to source, onboard, and retain freelance (independent) delivery drivers — keeping our driver supply ahead of demand at all times, with no manpower shortage during peak hours.

This role is all about freelance driver supply: building reliable sourcing channels, onboarding drivers quickly, managing their performance and earnings, and making sure the platform always has enough active drivers to fulfill on-demand orders.
Key Responsibilities
Freelance Driver Sourcing (Core Focus)

Source and recruit freelance / independent delivery drivers (no sponsorship required) in the numbers needed to meet daily and peak demand.
Build and grow multiple sourcing channels: driver communities, social media, referral programs, recruitment agencies, and freelance-permit (Freelance / "العمل الحر") holders.
Maintain a continuous pipeline and an active standby pool so operations never face a driver shortage.
Handle fast onboarding: documents, Iqama/freelance-permit verification, platform IDs, and activation.

Supply & Demand Balancing

Analyze high-demand areas and time slots and allocate driver supply accordingly.
Design incentives and shift plans to attract drivers to undersupplied zones and peak windows.
Plan ahead for demand spikes (weekends, occasions, promotions) to guarantee coverage.

Driver Performance & KPIs

Monitor driver quality and performance against KPIs (acceptance rate, on-time delivery, completed orders, cancellations, ratings).
Improve driver efficiency and retention; reduce churn of active drivers.
Ensure drivers comply with policies and procedures and resolve operational issues promptly.

Driver Financials

Manage drivers' financial matters: per-order earnings, incentives, bonuses, deductions, and dues — accurately and on time.
Reconcile driver accounts and resolve payment discrepancies.

Reporting & Profitability

Prepare regular reports and analyze supply, performance, and profitability per driver.
Track cost-per-order and driver-level profit/loss; recommend optimizations.
Requirements
Previous experience sourcing and managing delivery drivers (freelance / gig model strongly preferred), or in delivery/logistics workforce management.
Good knowledge of delivery platforms, how freelance drivers operate, and their financial accounts.
Strong negotiation skills with sourcing channels, agencies, and suppliers.
Ability to analyze costs, profits, and driver-level financial transactions.
Proficiency in Excel and report preparation.
Strong communication skills and the ability to work under pressure.
Based in Riyadh (or willing to relocate). Valid, transferable Iqama preferred.
What Success Looks Like (First 90 Days)
A steady, growing pool of active freelance drivers with zero shortage at peak.
Clear sourcing channels delivering a predictable weekly intake of new drivers.
Accurate, on-time driver payouts and a clean driver-level profitability report.