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• Supervise daily operations of VU Restaurant and & Coffee, ensuring smooth coordination between outlets and optimal guest satisfaction.
• Develop, deliver, and regularly update training programs for service staff focused on product knowledge, guest interaction, and service etiquette.
• Oversee staff recruitment, onboarding, grooming standards, and continuous performance evaluation in coordination with HR.
• Prepare weekly duty rosters and staff schedules for both outlets, aligning coverage with forecasted guest volume and operational needs.
• Ensure both outlets’ cleanliness, hygiene, and mise-en-place meet Wadi Qortuba’s hospitality standards at all times.
• Manage outlet setup, décor, and ambience — including lighting, music playlists, and event mood — to enhance the overall dining experience.
• Oversee all arrangements for catered events and special functions, including logistics, setup, service flow, and décor execution.
• Coordinate procurement and inventory of serve-ware, tableware, and linens; oversee linen cleaning, storage, and rotation schedules.
• Optimize table service and delivery operations to maintain efficiency and timeliness of order fulfillment.
• Monitor POS and restaurant management systems for accurate order processing, billing, and reporting.
• Supervise coordination between kitchen, barista, and service teams to ensure seamless communication and timely delivery.
• Source, schedule, and liaise with live entertainment and performers in collaboration with the F&B Manager.
• Conduct regular inspections to ensure outlets comply with hygiene, health, and safety standards.
• Manage guest feedback promptly and professionally, ensuring service recovery and continuous improvement.
• Prepare operational and incident reports, and participate in budget reviews and cost-control initiatives.
• Perform other duties as reasonably assigned by management.

QUALIFICATIONS AND REQUIREMENTS.
• Minimum of three (3) years’ experience in a supervisory role within an upper-casual or premium dining restaurant.
• Bachelor’s degree in Hotel and Restaurant Management or equivalent is preferred
• Fluent in English with excellent communication and interpersonal skills.
• Proficient in POS systems and restaurant management software; ability to quickly learn Foodics or similar cloud-based systems.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Strong organizational skills and high attention to detail in service presentation and guest care.
• Demonstrated leadership in training and motivating service teams to achieve operational excellence.
• Genuine desire to serve and delight patrons through attentive, personalized hospitality.
• Flexible availability to work evenings, weekends, and during community events.
• Maintains impeccable grooming, hygiene, and professional appearance at all times.
• Must have a valid and transferable iqama
• Nationality: Kenyan, Filipino, Moroccan, Lebanese.
• Starting salary 4,000 SAR
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