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Operations Manager (Projects & Service)

Experience: 8–10+ years in fire protection, fire suppression, fire alarm, MEP, or safety industry.

Key Responsibilities

* Lead overall operations of installation and maintenance divisions.
* Plan manpower, materials, vehicles, and project schedules.
* Review site survey reports and approve execution plans.
* Manage multiple installation projects simultaneously.
* Ensure compliance with civil defense, NFPA, and manufacturer standards.
* Develop SOPs for installation, commissioning, inspection, and maintenance.
* Monitor project profitability and cost control.
* Coordinate with sales team during project handover.
* Handle major customer complaints and technical escalations.
* Recruit, train, and evaluate technical staff.
* Manage subcontractors and suppliers.
* Prepare monthly operational performance reports for management.

Required Skills

* Strong knowledge of kitchen fire suppression systems.
* Knowledge of NFPA 17A, NFPA 96, and related fire safety standards.
* Project management capability.
* Leadership and people management skills.
* Ability to prepare quotations, BOQs, and technical proposals is an advantage.
* Strong reporting and documentation skills.

KPI

* Revenue delivered from executed projects.
* Gross margin on projects.
* On-time project completion rate.
* Customer satisfaction score.
* Service response time.
* Annual maintenance contract renewal percentage.