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Job Title: Documents Controller


Job Summary
The Documents Controller is responsible for managing and maintaining all operational documents and records required for the effective running of the company. The role ensures documents are properly organized, accurate, up to date, version-controlled, and readily available for internal use, compliance, and audits. The Documents Controller supports Operations by ensuring that staff documents, client-related documentation, and operational records are complete and compliant.

Key Responsibilities
• Receive, register, file, and maintain operational documents (digital and/or hard copies).
• Ensure proper version control, document naming conventions, and access permissions.
• Maintain and update document registers and trackers (e.g., validity dates, renewals, status).
• Ensure obsolete documents are removed/clearly marked as superseded according to company procedure.
• Support Operations teams by keeping operational records complete and organized.
• Maintain confidentiality and follow data protection requirements.
• Track and maintain staff-related operational documents.
• Coordinate with Operations and HR to ensure documents are received and kept current.
• Provide regular updates to the Operations Manager and HR regarding the workflow and the staff.
• Use company document systems (e.g., Excel registers and the internal platforms) to store and manage records.

Qualifications
• Bachelor's in Business Administration, Records Management, or related field (or equivalent experience).
• Can speak, read and write in English.
Experience
• Experience in document control, record management, administration, or operations support.
• Basic understanding of compliance and document retention practices.