Experience: • Jeddah, Saudi Arabia January 2016 – Present Information Technology Support Administrator Qasswa Travel Agency for Haj & Umrah Service (Umra Service Provider) Assisted IT Manager in duty, ERP company administrator, Supporting users, Software and Hardware support, Cisco Call Manager, CCTV, Office 365& SharePoint Administration, Active Directory. • Smart Village, Egypt May 2013 - December 2015 Senior Technical Support & Product Deployment e-finance (Financial Services for Egyptian Ministry of Finance) IT Support Team Leader, supporting and deployment e-finance company projects related to government and Ministry of Finance, Smart Cards, e payments, POS, Training for users in government units. • Marsa Alam, Red Sea, Egypt January 2009 - May 2013 Information Technology Service Desk / Supervisor IHG Hotels & Resorts (Hospitality) Supporting the Hospitality Systems PMS, ERP, Micros POS, Warehouse inventory & Guest Support for IHG Hotels Group in Port Ghalib Red Sea Area in Information Technology Department and Supporting and supervising IT Support Team in daily IT operation for hotel departments. • Jeddah, Saudi Arabia September 2007 - December 2008 Front Desk Supervisor (Night Duty) Habitat Hotel Jeddah All Suites (Hospitality) Check In/Out & Reservation process for arrivals departures guest in Habitat Hotel in Jeddah and covering Night Shift and Night Manager in Duty and preparing the Daily Night Manager Report for Management. • Hurghada, Red Sea, Egypt January 2006 - May 2007 Switchboard Operator / Front Desk Receptionist Hilton Hurghada Resort (Hospitality) Supporting guest in hotel, check IN /OUT process, payments, receiving guest complains and requests and coordinate with other departments to resolve it. Manage all hotel calls Internal/External/Transfer for hotel departments & Guest support and requests as Hotline Agent.