July 2020 – Oct 2020 Account Manager, IQ Robotics Fulfillment (Dubai) - Review contract and all documents handed over by sales team and submit to Finance team. - Monitor the account opening process and coordinate with Finance, Tech & Ops departments to make sure the whole process is being done smoothly. - Handling the onboarding process with clients by getting complete information about client requirements for better understanding and give proper system training and follow up the starting date. - Handling day to day inquiries and requests from clients and make sure to be the connecting channel between client and different internal departments and satisfy their needs. - Work on building a strong relationship with existing clients by scheduling daily meetings and calls. - Doing cross-selling and up-selling. - Update Pipedrive CRM with new leads, opportunities, accounts, scheduled meetings, calls, onboarding documents and existing customers’ portfolio. - Report weekly to the sales manager with the weekly planner sheet. - Collaborated positively with the company’s business growth, by suggesting new projects that have been approved and currently in the company’s timeline, managing workshops with the management team, and being consulted in SOPs. Oct 2018 – Jun 2020 Business Development Executive, Postaplus (Dubai) - Realize sales targets and execute the sales strategy as it’s been laid out. - Search for new leads and identify areas for visits where company’s services can be used. - Doing daily meetings and cold calls to promote company’s product. - Identify customer’s requirements for both courier and freight services and calculate the average revenue. - Handle the account opening process and coordinate with accounts department to make sure the whole process is being done smoothly. - Work on building a strong relationship with existing clients and gain customer’s trust by working on solving all kind of issues they may face and answer their inquiries on spot. - Follow up for customers’ inquiries and negotiate with shipping lines/agents to get the best possible freight rates and quote the customer accordingly. - Update Zoho CRM with new leads, opportunities, accounts, scheduled meetings, and existing customers’ portfolio. - Report weekly to the sales manager with the weekly planner sheet. Dec 2017 – Oct 2018 Customer service representative, Postaplus (Dubai) - Managing large amounts of inbound and outbound English and Arabic calls in a timely manner. - Identifying customers’ needs, clarify information, research every issue and providing solutions. - Following call center “scripts” when handling different topics. - Using Zoho ticketing system to submit a ticket for each call. - Working with customer service manager to ensure proper customer service is being delivered. - Guiding clients while using system portal for creating airway bills and requests for pickup. - Give training and orientation to new customer service agents. - Doing sales when customers enquire for a company service. May 2016 – Jun 2017 Customer service representative, Fetchr (Egypt) - Use telephones to reach out to customers and verify account information. - Read from scripts, Compile reports on overall customer satisfaction. - Utilize computer technology to handle high call volumes. - Work with customer service manager to ensure proper customer service is being delivered. Apr 2015 - Oct 2015 Digital Marketing Sales, Discover Ismailia for Advertising (Egypt) Discover Ismailia was a Self-effort digital marketing project by a group of three students, producing three volumes of Discover Ismailia Magazine for advertising, the project focused on digital marketing from designing, printing and distribution.